Privacy Policy

This Privacy Policy describes how Grok Exporter and its affiliates ("GrokExporter","Grok-Exporter", "we", "our" or "us") collect, use, and share information in connection with your use of our websites (including https://Grokexporter.com), services, and applications (collectively, the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information our customers may process when using our Services.

We may collect and receive information about users of our Services ("users", "you" or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Grok Exporter‘s data collection, use, and disclosure practices, please contact us at [email protected].

1. INFORMATION WE COLLECT

1.1. Information You Provide

1.1.1. Account Registration. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. If you choose to refer a friend to our Services, we may also collect your friend‘s email address so that we may send them a referral or promotional code to sign up for our Services.

1.1.2. Payment Information. When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

1.1.3. Communications. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

1.2. Information We Collect When You Use Our Services.

1.2.1. Cookies and Other Tracking Technologies. As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.

1.2.2. Usage of our Services. When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

1.3. Information We Receive from Third Parties.

1.3.1. Third-Party Accounts. If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options. Third-Party Partners. We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.

1.4. Conversation Content Processing.

1.4.1. We do not store or analyze your conversation content. Your privacy is important to us, and we are committed to protecting your conversation data.

1.4.2. PDF Export Processing. For PDF exports, we send conversation data to our backend API for processing. However, this data is processed only in memory and is not saved or analyzed. Once the PDF generation is complete, the data is immediately discarded from memory.

1.4.3. Other Format Processing (e.g., Markdown, Text, JSON, CSV, Image). For all other export formats, all processing is completed locally in your browser. Your conversation content data is never sent to our servers or any third-party services.

2. HOW WE USE INFORMATION

We use the information we collect in various ways, including to: